Responsibility

The Help Desk, more than anything else, represents the IT Section of the Agency. Every IT Section staff member plays a role in the Help Desk function. We all serve customers inside and outside of VTrans. Staff supports 800 PC's at 24 state-wide sites.

Software Applications

         Vendor: Microsoft

• Word

• Excel

• Access

• Power Point

Hardware:

Vendor: Hewlett-Packard

• Desktop and laptop computers

• Printers

Vendor: IBM

• Desktop and laptop computers